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Draft — these terms are waiting for the studio's approval and may change.

Terms and cancellation policy

Last updated [date]

1. About these terms

These terms are between you and [Legal name of the business], trading as Wasem, [commercial registration number], [address], Muscat, Sultanate of Oman ("we"). They apply whenever you book a studio, extra time or a service through this website, the studio's tablet, or a link we send you.

Please read the cancellation rules in section 7 before you pay. By paying for a booking, or by sending a service request, you agree to these terms.

2. Booking and holding your time

  • Prices: every price is in Omani rials and is calculated by our system for the studio, time and extras you choose, with VAT where it applies. The amount on the payment step is the amount you pay.
  • Your time is held while you pay: when you continue to payment we hold the time for you for a few minutes, and the page shows how long is left. If you do not finish paying in that time, the time goes back on the calendar and nothing is charged.
  • Payment links: if the studio books for you and sends you a payment link, the time is held for 2 hours. If the link is not paid in that time, the booking lapses and nothing is charged.
  • When a booking is confirmed: only once the payment has gone through. We then send your confirmation and receipt on WhatsApp and by email.
  • A payment that arrives late: if your payment goes through just after the hold ran out, we confirm the booking when the time is still free. If someone else has booked it in the meantime, we refund your payment in full.

3. Payment

You pay the full amount when you book, through Thawani's secure payment page. Your card details go to Thawani; we never see or store your card number. A promo code must be entered before you pay; it cannot be applied to a booking afterwards. [Confirm.]

4. Door codes and using the studio

  • Once your booking is paid, we send your door code on WhatsApp and by email. It also appears on your booking page from one hour before your start time.
  • The code opens the door only during the time you booked, from your start time to your end time, plus any extra time you have paid for. Arriving early does not open the door before your start time.
  • Keep the code to yourself and the people with you, and do not share it after your booking.
  • Please leave the studio by your end time, as the next booking may be waiting. [Studio rules: number of people, food and drink, equipment, damage and cleaning.]
  • If the door does not open, wait a few seconds and try again, then message us. [Confirm what the studio offers if a code fails, for example extra time or a refund for the time lost.]

5. Extra time

  • While your session is running you can ask for more time straight after it, when that time is free on the calendar: scan the code on the studio's tablet, or ask us.
  • Extra time is priced by our system and paid separately, before it starts. We hold it for a few minutes while you pay; if the payment does not go through, the time goes back on the calendar and nothing is charged.
  • When the extra time is paid, we send you a door code that covers it. Your current code keeps working until the new one arrives.
  • Extra time becomes part of your booking: the cancellation and refund rules below apply to everything you paid for it.

6. Changing a booking

A booking cannot be changed from the website. To move it to another time, message us; we move it when the new time is free. [Confirm whether moving is free, and how late a booking can be moved.]

7. Cancelling a booking

A booking cannot be cancelled from the website. To cancel, message or call us. What you get back depends on how long before the start time the booking is cancelled:

  • 48 hours or more before the start: a full refund.
  • 24 hours or more, but less than 48 hours, before the start: 50% of what you paid.
  • Less than 24 hours before the start, or after it: no refund.

The refund is a share of everything you paid for the booking, including VAT and any extra time. The time that counts is when the studio cancels the booking in our system after your request, so message us as early as you can. [Confirm.]

If the studio cancels your booking, you get a full refund, however close to the start time it is.

8. How refunds are paid

  • Full refunds are paid back in full to the card you paid with, through Thawani.
  • Partial refunds (for example the 50% above) cannot yet be paid back through our payment system. When one is due, the studio contacts you and arranges it with you directly.
  • Your bank decides how long a refund takes to reach your account; it is usually [number] working days. [Confirm with Thawani.]
  • The studio may choose to refund more than these rules require.

9. Arriving late, and no-shows

  • If you arrive late, your booking still ends at its booked end time, and the door code stops working then.
  • If you do not come, the booking counts as used and no refund is due.

10. Services and quotes

  • Booking a service on its own (for example a photographer): you send a request and nothing is charged. The studio confirms or declines it. If it is declined we tell you, but we may not give a reason.
  • When the studio confirms, we send you a payment link that holds your booking for 2 hours. The booking is confirmed once it is paid, and sections 3, 7 and 8 apply to it like any other booking.
  • Price on request (quotes): no price is shown on the website. You describe what you need and the studio contacts you with a quote. Anything you agree, and any payment for it, is arranged directly with the studio, not through this website.
  • You can cancel a quote request from the link we sent you while it is still waiting for the studio. To withdraw any other request, message us.

11. Your account and your data

You do not need an account to book. If you have one, you can delete it at any time from your account page. How we collect, use and keep your personal data, and how to have it deleted, is explained in our Privacy policy.

12. Changes to these terms

We may update these terms; the date at the top shows when they last changed. A booking keeps the terms that applied when you paid for it.

13. Governing law

These terms are governed by the laws of the Sultanate of Oman, and any dispute goes to the courts of [Muscat]. [Confirm with your adviser.]

Nothing in these terms takes away your rights under Oman's Consumer Protection Law. [Confirm with your adviser.]

14. Contact us

[Name or role], [email], WhatsApp [number], [address].